Selcomm – Intelligent Event Management and Workflow automation

At the heart of Selcomm is an Event Management Engine that defines and drives the business processes flowing through it.  When defining a specific business process (e.g. the activation of a service) the process is defined as a specific lifecycle that is, in turn, defined as a series of events.  In this example, the service must be allocated to an account; it must have a package associated with it for the purpose of billing; it must be registered on the carrier network; and a confirmation is required for the user activating the event.

As most services differ in their defined business processes, so too do they differ from carrier to carrier in how they are managed.  Selcomm allows these varying business processes to be defined to free the end-user from the need to understand how to manage them.  Further, because Selcomm manages not only service processes, but also any process within the system, there is a significant reduction in human error, and a significant reduction in the time (and therefore the costs) to perform the work.

Event Management Engine features include: