CRM
Account Management
Selcomm CRM Account Management:
- Is Customer-centric and allows Call Centre staff to service Customer accounts as efficiently and effectively as possible.
- Centralises all account management activities in one single view, with a simple and easy-to-use interface at glance Customer Care Agents have access to current financial position, value of account, all account communication history and all associated account services – in one central location.
- Manages all Customer account requirements including sales and order management, allocation of new services, processing or diarising account level actions, departmental workflow to service account requests, communication recording, management of accounts receivables, and business reporting.
Selcomm CRM account level features include:
- Dynamic allocation of screen layout and functional authority by role, group, and/or user-id
- Segregation of Wholesale Access and Retail ISP (Dealer) Customer views
- Single display of all Customer and related service details
- Definition-based customisable displays with the choice of what is presented in terms with which you are familiar
- Support for individual or corporate definition with unlimited hierarchy levelling
- Dynamic presentation of Customer and service detail information based on attribute selection
- Context-sensitive command entry that allows for point-and-click operation
- Sophisticated search by most-recently-used, most common attribute, and advanced search
- Online notes on a per Customer and per service basis
- Dynamic presentation to display Customer and service details in the order and form you want, including (amongst others):
- Account name
- Billing address to Postal DPID (delivery point identifier) standard.
- Authorised persons
- Account hierarchy structure
- Contact numbers
- Contract identifiers
- Email address
- Date Customer added / changed
- Customer identifier