In addition, Selcomm caters for carriage from all leading networks, wholesale providers and switches.  As a result, services can have many, many permutations, with each service having its own attributes, lifecycle events and each third party system having its own unique interface to cater for service configuration at the network level. Traditionally Service Providers have suffered greatly from the complexity of multiple systems. With Selcomm CRM, new Call Centre Agents can be employed with little training when (for example) you require temporary staff to manage peak activities arising from marketing campaigns or unforeseen events.

Selcomm is arguably the most feature-rich product on the market.  It simplifies the vast range of complex service management activities by adopting a common management process across all the services supported.  Selcomm guides the operator through the processes with a consistent look and feel.  Business rules are encapsulated in the application, minimising any potential operator errors.  Selcomm increases Customer Satisfaction, reduces cost and improves your bottom line – quickly and easily.