CRM
Report Management
Selcomm offers an extensive suite of reports for Managers and Customers. The reports fall into four major categories.
- Bill Run Reports
- Daily Management Reports
- Customer Reports
- Analytic Reports
Bill Run Reports
Selcomm provides a number of standard reports as part of the Bill Run process with information to assist in managing the business. The reports cover a wide variety of topics, the most important being revenue analysis, debt management and cost reconciliation.
Revenue analysis reports provide a variety of views of revenue. For example, revenue is analysed by Customer, service type, carrier, promotion, rate card, call type or Customer industry segment.
Debt management reports provide information to assist in managing debts owed to the Service Provider. Typical reports include aged debtor listing, average overdue, and payment collection by payment method.
Cost reconciliation reports reconcile the costs of products purchased from suppliers on both aggregated and individual call bases. This allows Resellers to analyse costs from Carriers, and Carriers to analyse third party products.
Daily Management Reports
Selcomm provides a large number of daily management reports in areas such as payment collection, debt control, sales management and employee resourcing.
A report scheduling functionality allows users to receive reports automatically on a requested schedule without having to request reports continually.
Customer reports
Customer reports are accessible via the Cloud and can be scheduled for regular delivery. Customer reports include Financial level reporting, Account level reporting, Service Level reporting, Spend analysis, Inbound reporting and analysis, Cost Centre Reporting and more. Customer segments (e.g. Corporate, Retail, etc) can have different reports tailored to their specific needs. This allows the same portal to deliver a Customer-oriented view to multiple segments with ease.
Analytic Reports
Selcomm provides an analytics tool that facilitates creating end-user reports and multi-dimensional analysis. Data for the tool is delivered via the same mechanism as the standard reports. This tool can also be used by a number of end-users with detailed reporting requirements such as call centre managers.
The analytics run independently of the Service Provider’s enterprise analytics tools, and can extract data from the enterprise system, and deliver data and data extracts to the enterprise system.