Sales and Orders
Sales Processing
Manual or call-assisted care is sufficient when dealing with low volumes of Customers and services. However, when volumes grow, Selcomm reduces the cost of operation by automating and streamlining sales and order administration and workflow.
Through the Customer Care Interface, order processing defines events in the service life cycle, allowing an easy growth path to address new mixes of services and new Service Provider requirements. Selcomm allows you to manage these issues more efficiently.
The Selcomm SelfCare web interface is configured for Customer Acquisition and Service Provisioning where required:
As your business needs grow, Selcomm can be configured and customised to process and manage unlimited numbers of orders per day – sufficient to address the largest of requirements. Such streamlined processing includes:
Selcomm is capable of automating any part of the sales process. An approval process may be defined for Orders to cater for both business and system requirements. Business operations such as order decline, order pending, approval submission, override, scheduling, rescheduling, activity status, Customer letter creation and distribution, reporting and auditing can all be controlled through Selcomm. Every action is logged, and an extensive list of reports is available to manage order status, credit card, fraud, financial, inventory (exclusion), escalation, and delivery history.