Network Integration
Selcomm provides complete Management for a very broad range of service types with an easy-to-use standardised methods. Key Functions include: Service Configuration (barring, unbarring), On-Boarding (activation), Profile Configuration (Service Attributes) and more.
Selcomm provides complete Device Management for a very broad range of phones and other device types with an easy-to-use standardised method. Here are examples of the functions that are available:
- Device Configuration – Understanding the exact configuration of each device
- Device Firmware Upgrades – Keeping firmware up-to-date for specialised devices
- Device On-Boarding – Loading devices onto the system
- Device Tracking – Locating devices where necessary and with the appropriate on-board features
- Device Message Configuration – Messages to and from devices using standard protocols
- Device Time Sync – Synchronising device time clocks for crucial applications
- Device Inventory – Keeping track of the numbers and types of devices deployed (and locations if needed)
- Device Distribution – Getting devices to the right place, at the right time
In mobile phone networks, much of this functionality is managed by existing systems or by the phone manufacturer. However, there are many other devices in networks, such as modems or Data Collection or Concentration Units, where these functions may be crucial to sustained network and indeed solution performance.
As with all Selcomm modules, where specific functionality is provided by other systems, the Selcomm Integration Module provides an easy method of accessing or providing the data as required. We understand that you may have systems in place that deliver specific needs, and that these are not going to be replaced. Therefore, we fit in with those systems, providing the functionality that you need without burdening you with software you don’t want. Just use the parts you require to augment your existing solution.
Of course, Selcomm manages all these functions so you can deploy it as a complete solution as well.
More about Feature one
Device Management
Selcomm provides complete Device Management for a very broad range of phones and other device types with an easy-to-use standardised method. Here are examples of the functions that are available:
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Device Configuration – Understanding the exact configuration of each device
-
Device Firmware Upgrades – Keeping firmware up-to-date for specialised devices
-
Device On-Boarding – Loading devices onto the system
-
Device Tracking – Locating devices where necessary and with the appropriate on-board features
-
Device Message Configuration – Messages to and from devices using standard protocols
-
Device Time Sync – Synchronising device time clocks for crucial applications
-
Device Inventory – Keeping track of the numbers and types of devices deployed (and locations if needed)
-
Device Distribution – Getting devices to the right place, at the right time
In mobile phone networks, much of this functionality is managed by existing systems or by the phone manufacturer. However, there are many other devices in networks, such as modems or Data Collection or Concentration Units, where these functions may be crucial to sustained network and indeed solution performance.
As with all Selcomm modules, where specific functionality is provided by other systems, the Selcomm Integration Module provides an easy method of accessing or providing the data as required. We understand that you may have systems in place that deliver specific needs, and that these are not going to be replaced. Therefore, we fit in with those systems, providing the functionality that you need without burdening you with software you don’t want. Just use the parts you require to augment your existing solution.
Of course, Selcomm manages all these functions so you can deploy it as a complete solution as well.
More about Feature two
Selcomm provides a robust Network Management Module to look after the key elements of the various networks and interfaces required to deliver a comprehensive and integrated solution
Increased competition is forcing networks into shorter product release cycles. Increased product offerings cause increased administrative complexity. To succeed, Service Providers must be able to respond to these demands rapidly and safely.
Selcomm provides a complete solution.
Selcomm’s Network Management Module maintains a common interface for all Selcomm modules to external carrier systems. The Carrier Integration module standardises all data and command feeds so there is consistency within Selcomm across the system processes for each carrier or wholesaler system. This allows an existing user to select a new service quickly and easily, because the basic functionality within Selcomm remains the same.
No matter what type of Carrier mediation is available to the Service Providers, all data and command feeds remain constant within Selcomm whilst meeting the business specification demanded by the Carrier.
Selcomm achieves redundant, highly scalable performance by implementing a loosely coupled component based application overlaying an advanced messaging backbone.
Selcomm Network Integration provides a comprehensive suite of interfaces to manage services from myriad sources, fully integrated across the Selcomm suite.
More about Feature Three
All network related commands remain constant within the Selcomm applications whilst meeting the business specification demanded by the Carrier, Network, Wholesaler or Switch.
Management of all lifecycle service requests on the network is underpinned by a Selcomm event management system. Any event can be submitted for immediate action or scheduled for future processing.
Business functions managed and automated Network Integration include:
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Accept churn notification
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Accept service change notification
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Submit new service
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Activate service
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Change service network id
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Change service package
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Change service password
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Disconnect service
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Perform service action
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Process service event
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Process network system request
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Restrict service availability
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Synchronise subscriber details
More about Feature Three
Selcomm provides a complete data acquisition, storage and analysis platform, whether you are a Carrier, MNVO or any other Communications Service Provider.
For most Communication Service Providers, existing systems collect the data for all the standard transactions (CDRs, EDRs, etc). For downstream operators like MVNOs, however, there may be a need to store this data independently from their Communications Supplier. Selcomm does this with ease, and in accepting data from any source, can invoke mediation services as required.
Increasingly, Service Providers want to deliver more diverse products and services, especially multiple services to the same Customer – targeting an increased share of wallet, and ultimately increased Customer Life-Time Value (CLTV). This requires a more flexible system that can handle multiple product inputs and transaction streams, including traditional Communications and other services as well, perhaps not connected with Communications at all.
These transactions often require additional mediation. Some may even require estimation.
An increased emphasis on Analytics means more preparation of the data for these activities – a kind of mediation if you like. Data is now used for Marketing, Sales, Customer Service, and many other purposes. Selcomm’s rich integration and mediation capabilities are easy to apply to transaction streams from any source – meaning that you can exploit this data to increase your business revenues and Customer Loyalty more effectively as a result.
Full Validation, Editing, and Estimation (VEE) capabilities are built into Selcomm. We understand this kind of data, and we are used to dealing with large transaction volumes and sophisticated commercial requirements. For more than two decades, we have been processing this sort of data reliably and accurately for our Customers. No challenge is too great and we pride ourselves on being able to bring a personal and expert touch to addressing Customer requirements in this area and right across our solution scope.
Selcomm Provisioning is fully integrated with Sales and Order Processing and of course Customer Care, and caters for requirements to deploy and track services.
Progress of each order and provisioning task is visible to Customer Care Agents and can be made available on Self-Care Portals as well. This enables full control of the provisioning process and easy correction of any issue that develops. Of course, the easy configurability of the solution ensures that data is made available to only those you decide should see it – either by role or by functional group.
Selcomm implements business rules using dynamically loadable components. This allows the rapid implementation of new business rules as well as allowing custom business rules for different requirements, such as marketing channels or promotions.
The Selcomm suite of products, is e-mail, messaging, and fax gateway enabled, allowing Customer Care Agents to respond to Customer communications, and Provisioning operators to issue Work Requests electronically. This allows automated Service Provisioning including Job Tracking and Network Integration.
Sales & Orders
More about Feature two
The Selcomm Sales and Orders Modules have the rich functionality you would expect – including:
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Processing Orders from multiple channels at a single desk
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Supporting Multiple Business Units with a variable rules engine
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Controlling Advertising Cost with the Marketing and Promotions Module
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Integrated Dispatch Control
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On-Line Credit Approval
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Integrated Credit Card Processing
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Real-time Stock and Financial Control
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Highly configurable
More about Feature Three
Sales Processing
Manual or call-assisted care is sufficient when dealing with low volumes of Customers and services. However, when volumes grow, Selcomm reduces the cost of operation by automating and streamlining sales and order administration and workflow.
Through the Customer Care Interface, order processing defines events in the service life cycle, allowing an easy growth path to address new mixes of services and new Service Provider requirements. Selcomm allows you to manage these issues more efficiently.
The Selcomm SelfCare web interface is configured for Customer Acquisition and Service Provisioning where required:
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Customisable Order Entry forms with field validation, script prompting and help links to webpages or external help packages
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Programmable Interfaces to allow for external CRM integration, Web, IVR or other data sources
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Integration into Selcomm Customer Care and Selcomm Provisioning to allow for service activation and billing
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Customisable approval processing with secure manual override
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Automated prompting for promotion of plans, services, equipment and/or accessories
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Order monitoring, tracking, status and event logging
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Order escalation and action processing
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Full integration into Selcomm Accounts Receivables
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Integrated Warehouse Supplier and Fraud Management
As your business needs grow, Selcomm can be configured and customised to process and manage unlimited numbers of orders per day – sufficient to address the largest of requirements. Such streamlined processing includes:
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Integrated support for processing orders through your Call Centre, the Cloud, and/or Dealer software
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Automated Credit Checking through Merchant gateways (including, -approval, -declined,or -pending lists)
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Automated Payment Processing to allow the purchase of products
Selcomm is capable of automating any part of the sales process. An approval process may be defined for Orders to cater for both business and system requirements. Business operations such as order decline, order pending, approval submission, override, scheduling, rescheduling, activity status, Customer letter creation and distribution, reporting and auditing can all be controlled through Selcomm. Every action is logged, and an extensive list of reports is available to manage order status, credit card, fraud, financial, inventory (exclusion), escalation, and delivery history.
More about Feature Three
Dealer Management
The Selcomm Dealer Management application addresses the situation where there is a need to allocate Agents to resell products distributed by the Service Provider. Product ordering, credit and payment processing, despatch and billing can all be managed through the Dealer Module with supporting management reports available to the Service Provider for commission processing, sales control, as well as segregation accounts receivable and general ledger information at a dealership level.
Dealer Management addresses a large network of Agents who may not be familiar with the details of managing the assignment details of communications services. As such, a formalised process guides the Dealer through the steps of order entry, Customer acquisition, service allocation and package selection. A specialised User Interface allows Dealers to enquire on Customers and associated services allocated only to them. This is delivered as a specialised Portal for Dealers.
Features of the Dealer Management application include:
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Ordering, Customer Care, and Service Activation by a Dealer
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Segregation of Sales and Customer Care information at a Dealership level
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Definition of Dealer-based tariff plans
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Branding and billing on a per Dealer basis
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Commission allocation and reporting
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Web browser Portal-based for ease of access