Provisioning
Selcomm Provisioning is fully integrated with Sales and Order Processing and of course Customer Care, and caters for requirements to deploy and track services.
Progress of each order and provisioning task is visible to Customer Care Agents and can be made available on Self-Care Portals as well. This enables full control of the provisioning process and easy correction of any issue that develops. Of course, the easy configurability of the solution ensures that data is made available to only those you decide should see it – either by role or by functional group.
Selcomm implements business rules using dynamically loadable components. This allows the rapid implementation of new business rules as well as allowing custom business rules for different requirements, such as marketing channels or promotions.
The Selcomm suite of products, is e-mail, messaging, and fax gateway enabled, allowing Customer Care Agents to respond to Customer communications, and Provisioning operators to issue Work Requests electronically. This allows automated Service Provisioning including Job Tracking and Network Integration.
All aspects of ordering and provisioning logistics are configured into the Selcomm Provisioning module. Initial entries of Customers are maintained along with their status as new service requirements arise. When new services are allocated, stock items (where applicable) are issued for release from the warehouse, to courier, to Customer, complete with the appropriate authorisation, event confirmation, escalation, and report processing applied. Integration into Selcomm™ Customer Care releases the final activation of services to the network. This delivers a highly streamlined and cost-effective straight-through provisioning process.