We offer a flexible implementation and licensing architecture – On-Premise or Pure Cloud or any Hybrid suitable for your business. The Selcomm Suite is entirely browser-based, so no special equipment is required to access the system. You use the browser of your choice and access the system anywhere, on any device.
Cloud Solutions
Public Cloud
We host the service for you. No equipment to buy, no special requirements. Just hook up to the service and get started. We configure the solution to meet your requirements – or we work with you and configure it together.
This is an ideal scenario for a smaller organisation, or a Proof of Concept or fast-start project for a larger organisation. The solution is hosted on Carrier Grade Data Centres, with accompanying top-level site security and access policies. Of course, any organisation can use this approach, and we have many Customers – large and small – using the Pure Cloud service.
Public Cloud provides a completely outsourced solution, including database, application, web, and communications servers, and the hosting and management of hardware infrastructure. The Selcomm application software is accessed in the cloud, with no need for capital expenditure or additional staff costs in IT management or application purchase.
A possible reason for this may be Data Sovereignty. You may require that the data stays within your national borders, and therefore prefer to host in a Data Centre in-country. We set up the solution to your requirements in the Data Centre of choice, and then provide the service in the same way as for Public Cloud, except it is in-country and you are the sole user.
Private Cloud
In some situations, you may not wish to host the solution yourselves, but you do want the solution private to your use rather than a shared infrastructure. In this scenario, we host in a Data Centre suitable for the purpose.
Hybrid Cloud
There are occasions when a hybrid scenario is required. You may have international operations and require the solution to be made available in multiple geographies, but wish to retain the core data in-country and specialized access for international users. We can configure the system and the access security according to your requirements.
On-Premise Solutions
On-Premise solutions require the equipment to be installed in your Data Centre.
The commercial arrangements may vary (see Commercial Models below) to accommodate different support models and different license structures. We may look after the system for you, or you may look after the system with our support – the specific level of which would be agreed. We are flexible in our approach to all these issues.
Managed Solutions
Managed solutions allow us to provide any level of support and management that you require.
Once we agree the division of responsibilities, we deploy our resources to deliver the agreed level of management. This may vary from lo-touch (we provide only L3 support for application changes) to hi-touch (we deliver a completely managed service, looking after all support even though the solution is deployed on your premises). We have no constraints on where the division should be made, and are prepared to support you according to your preferred business model.
In-House Solutions
In-House solutions are those where you provide some or all of the support or management services, regardless of the deployment of the equipment.
For example
You may use a Private Cloud solution, and wish to provide L1 support and contribute to the diagnosis and management of L2 issues. Your in-house support team would be trained to understand this, and we would provide some level of support – either on-Premise or remotely as agreed – to complete the support structure.
Alternatively
you may wish to have an on-Premise solution and have us support it entirely – or support it yourselves entirely (apart from application fixes and upgrades). We can accommodate any of these structures.
Hybrid Solutions
Any combination of these models that suits your business requirements can be accommodated.
We are always happy to tailor the way in which systems are deployed and support is provided, so you receive the best possible service.
Commercial Models
Perhaps the most useful part of our offering is the flexibility of our commercial models. We discuss here models related to the direct Customer – Supplier relationship. For a more detailed discussion related to how we partner, and the commercial details of those arrangements, please see Partners.
