Self-Service

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The Selcomm SelfCare Module is a web Portal for use by Customers for self-service and maintenance. It allows Customers to log into the system using their account number and password so they can manage their own services. Management tasks include enquiries into current and past bills, processing of payments online, changing of packages and production of detailed reports in both PDF and MS Excel formats.

SelfCare delivers the functions to meet Service Provider needs with minimal configuration. Style sheets are available to change overall formats such as logos, colour, font definitions, etc. Almost any Selcomm function can be made available through this Portal to deliver an extremely flexible and powerful capability.

Functions that are available from Selcomm SelfCare system include:

  • Presentation of current account details
  • Bill/Statement History and selection
  • Presentation of Bill/Statement summary information
  • Download of Physical Bill/Statement in Adobe Acrobat format
  • Online payment processing via Credit Card or other channel
  • Presentation of Usage Details
  • Customer Acquisition functionality for product and service sales
  • Product/Service Management
  • Process network system request
  • Definition of Cost Centre Hierarchy for Corporate Reporting
  • Downloading account and service reports in .csv format

To see more about each of our other Modules, select them below

Device &
Network Mgt
CRM
Services
Data Mgt &
Acquisition
Customer
Self Service
Provisioning
Services
Billing
Services
Sales & Order
Processing
Integration
Services
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