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Selcomm’s Integrated Modules address the following key areas of functionality

Selcomm provides complete Device Management for a very broad range of phones and other device types with an easy-to-use standardised method. Here are examples of the functions that are available:

In mobile phone networks, much of this functionality is managed by existing systems or by the phone manufacturer. However, there are many other devices in networks, such as modems or Data Collection or Concentration Units, where these functions may be crucial to sustained network and indeed solution performance.

As with all Selcomm modules, where specific functionality is provided by other systems, the Selcomm Integration Module provides an easy method of accessing or providing the data as required. We understand that you may have systems in place that deliver specific needs, and that these are not going to be replaced. Therefore, we fit in with those systems, providing the functionality that you need without burdening you with software you don’t want. Just use the parts you require to augment your existing solution.

Of course, Selcomm manages all these functions so you can deploy it as a complete solution as well.

Selcomm provides a robust Network Management Module to look after the key elements of the various networks and interfaces required to deliver a comprehensive and integrated solution

Increased competition is forcing networks into shorter product release cycles. Increased product offerings cause increased administrative complexity. To succeed, Service Providers must be able to respond to these demands rapidly and safely.

Selcomm provides a complete solution.

Selcomm’s Network Management Module maintains a common interface for all Selcomm modules to external carrier systems. The Carrier Integration module standardises all data and command feeds so there is consistency within Selcomm across the system processes for each carrier or wholesaler system. This allows an existing user to select a new service quickly and easily, because the basic functionality within Selcomm remains the same.

No matter what type of Carrier mediation is available to the Service Providers, all data and command feeds remain constant within Selcomm whilst meeting the business specification demanded by the Carrier.

Selcomm achieves redundant, highly scalable performance by implementing a loosely coupled component based application overlaying an advanced messaging backbone.

Selcomm Network Integration provides a comprehensive suite of interfaces to manage services from myriad sources, fully integrated across the Selcomm suite.

All network related commands remain constant within the Selcomm applications whilst meeting the business specification demanded by the Carrier, Network, Wholesaler or Switch.

Management of all lifecycle service requests on the network is underpinned by a Selcomm event management system. Any event can be submitted for immediate action or scheduled for future processing.

Business functions managed and automated Network Integration include:

Selcomm provides a complete data acquisition, storage and analysis platform, whether you are a Carrier, MNVO or any other Communications Service Provider.

For most Communication Service Providers, existing systems collect the data for all the standard transactions (CDRs, EDRs, etc). For downstream operators like MVNOs, however, there may be a need to store this data independently from their Communications Supplier. Selcomm does this with ease, and in accepting data from any source, can invoke mediation services as required.

Increasingly, Service Providers want to deliver more diverse products and services, especially multiple services to the same Customer – targeting an increased share of wallet, and ultimately increased Customer Life-Time Value (CLTV). This requires a more flexible system that can handle multiple product inputs and transaction streams, including traditional Communications and other services as well, perhaps not connected with Communications at all.

These transactions often require additional mediation. Some may even require estimation.

An increased emphasis on Analytics means more preparation of the data for these activities – a kind of mediation if you like. Data is now used for Marketing, Sales, Customer Service, and many other purposes. Selcomm’s rich integration and mediation capabilities are easy to apply to transaction streams from any source – meaning that you can exploit this data to increase your business revenues and Customer Loyalty more effectively as a result.

Full Validation, Editing, and Estimation (VEE) capabilities are built into Selcomm. We understand this kind of data, and we are used to dealing with large transaction volumes and sophisticated commercial requirements. For more than two decades, we have been processing this sort of data reliably and accurately for our Customers. No challenge is too great and we pride ourselves on being able to bring a personal and expert touch to addressing Customer requirements in this area and right across our solution scope.

Selcomm Provisioning is fully integrated with Sales and Order Processing and of course Customer Care, and caters for requirements to deploy and track services.

Progress of each order and provisioning task is visible to Customer Care Agents and can be made available on Self-Care Portals as well. This enables full control of the provisioning process and easy correction of any issue that develops. Of course, the easy configurability of the solution ensures that data is made available to only those you decide should see it – either by role or by functional group.

Selcomm implements business rules using dynamically loadable components. This allows the rapid implementation of new business rules as well as allowing custom business rules for different requirements, such as marketing channels or promotions.

The Selcomm suite of products, is e-mail, messaging, and fax gateway enabled, allowing Customer Care Agents to respond to Customer communications, and Provisioning operators to issue Work Requests electronically. This allows automated Service Provisioning including Job Tracking and Network Integration.

All aspects of ordering and provisioning logistics are configured into the Selcomm Provisioning module. Initial entries of Customers are maintained along with their status as new service requirements arise. When new services are allocated, stock items (where applicable) are issued for release from the warehouse, to courier, to Customer, complete with the appropriate authorisation, event confirmation, escalation, and report processing applied. Integration into Selcomm™ Customer Care releases the final activation of services to the network. This delivers a highly streamlined and cost-effective straight-through provisioning process.

Order Processing

The Selcomm Sales and Orders Modules have the rich functionality you would expect – including:

Sales Processing

Manual or call-assisted care is sufficient when dealing with low volumes of Customers and services.  However, when volumes grow, Selcomm reduces the cost of operation by automating and streamlining sales and order administration and workflow.

Through the Customer Care Interface, order processing defines events in the service life cycle, allowing an easy growth path to address new mixes of services and new Service Provider requirements.  Selcomm allows you to manage these issues more efficiently.

The Selcomm SelfCare web interface is configured for Customer Acquisition and Service Provisioning where required:

As your business needs grow, Selcomm can be configured and customised to process and manage unlimited numbers of orders per day – sufficient to address the largest of requirements. Such streamlined processing includes:

Selcomm is capable of automating any part of the sales process.  An approval process may be defined for Orders to cater for both business and system requirements.  Business operations such as order decline, order pending, approval submission, override, scheduling, rescheduling, activity status, Customer letter creation and distribution, reporting and auditing can all be controlled through Selcomm.  Every action is logged, and an extensive list of reports is available to manage order status, credit card, fraud, financial, inventory (exclusion), escalation, and delivery history.

Dealer Management

The Selcomm Dealer Management application addresses the situation where there is a need to allocate Agents to resell products distributed by the Service Provider. Product ordering, credit and payment processing, despatch and billing can all be managed through the Dealer Module with supporting management reports available to the Service Provider for commission processing, sales control, as well as segregation accounts receivable and general ledger information at a dealership level.

Dealer Management addresses a large network of Agents who may not be familiar with the details of managing the assignment details of communications services. As such, a formalised process guides the Dealer through the steps of order entry, Customer acquisition, service allocation and package selection. A specialised User Interface allows Dealers to enquire on Customers and associated services allocated only to them. This is delivered as a specialised Portal for Dealers.

Features of the Dealer Management application include:

Customer Relationship Management

Customer Care is at the heart of a Service Provider’s business.  Selcomm Customer Care and CRM is all about managing Telecommunication accounts and their associated services.

Selcomm stands apart from the many general CRM products on the market.  Selcomm CRM is designed, configured and customised specifically for a Service Provider’s business, making it the product of choice for many established and emerging Service Providers.

Selcomm allows all account management and service requests to be tracked and resolved in a timely manner, which is critical to Customer Satisfaction and increased Loyalty.

Complex tasks are automated and simplified, allowing you to reduce Call Centre costs and improve Customer Service.  You can even employ new Customer Care Agents with little or no application training.

Selcomm Customer Care and CRM is a comprehensive, world-class Customer Care solution specifically for Service Providers, fully integrated across all Selcomm modules, including Converged Billing, Network/Carrier Management, Sales, and Orders – and provides the following:

• Complete Account and Service Management for all leading service types with easy-to-use standardised methods, incorporating activation, barring, unbarring, plan/tariff changes, disconnection requests and many other service life-cycle actions.
• Complete management of financial activity, with a fully functional Accounts Receivable system built in. All billing history is accessible for efficient answering of enquiries. Invoices may be viewed in image form or via detailed ‘drill down’ into call, data, or other usage components. All automated payments and other financial transactions are visible in one place.
• A fully functional Workflow system and is completely customisable using configurable events for workflow management. Service Life-Cycle events (eg activation, barring, plan changes, etc), ticketing or other general account management events may be scheduled for immediate or future automatic execution.

Selcomm Customer Care and CRM is designed for Call Centre operations, meaning it’s easy to find Customer and Service details, and to access a complete summary of service-related information.  Complex tasks are simplified, minimising training, reducing operator error, minimising time spent servicing calls, and ultimately improving the Customer’s experience, while lowering costs.

All Selcomm’s Customer Care features can be made available via the Selcomm SelfCare module, therefore further minimising Call Centre operator time and reducing operational costs.

Summary of Customer Care and CRM Key Features and Benefits

• Complete Life-Cycle Management of all service types (voice, data, wireless, etc)
• Quick single-view of all Customer contact and service history including lifecycle events, call/data usage and invoices
• Fully functional Accounts receivable system
• Fully functional Workflow management system
• Fully configurable and scalable – suitable for start-up companies through to the largest of enterprises

Integrates easily with other applications and is fully integrated across the entire Selcomm suite of modules including SelfCare, Converged Billing, Provisioning, Carrier/Network Management, Sales, and Orders.

Selcomm is available either on a per module software licence basis, as a completely outsourced Cloud Service, or any Hybrid licensing model that suits your business. Click Here to see more on our Business Models.

Account Management

Selcomm CRM Account Management:

• Is Customer-centric and allows Call Centre staff to service Customer accounts as efficiently and effectively as possible.
• Centralises all account management activities in one single view, with a simple and easy-to-use interface at glance Customer Care Agents have access to current financial position, value of account, all account communication history and all associated account services – in one central location.
• Manages all Customer account requirements including sales and order management, allocation of new services, processing or diarising account level actions, departmental workflow to service account requests, communication recording, management of accounts receivables, and business reporting.

Selcomm CRM account level features include:

• Dynamic allocation of screen layout and functional authority by role, group, and/or user-id
• Segregation of Wholesale Access and Retail ISP (Dealer) Customer views
• Single display of all Customer and related service details
• Definition-based customisable displays with the choice of what is presented in terms with which you are familiar
• Support for individual or corporate definition with unlimited hierarchy levelling
• Dynamic presentation of Customer and service detail information based on attribute selection
• Context-sensitive command entry that allows for point-and-click operation
• Sophisticated search by most-recently-used, most common attribute, and advanced search
• Online notes on a per Customer and per service basis
• Dynamic presentation to display Customer and service details in the order and form you want, including (amongst others):
  • Account name
  • Billing address to Postal DPID (delivery point identifier) standard.
  • Authorised persons
  • Account hierarchy structure
  • Contact numbers
  • Contract identifiers
  • Email address
  • Date Customer added / changed
  • Customer identifier

Service Management

Selcomm Customer Care and CRM provides complete Service Management for all service types with easy-to-use standardised methods, incorporating activation, barring, unbarring, package/plan/tariff changes, contract management, disconnection requests and many other service lifecycle actions.

Selcomm manages a complete range  wide variety of services including;

• Fixed-Line (Wire-Line) Voice services catering for Local, National, International, Service & Equipment charging, Inbound Traffic, Calling Card (and prepaid) services.
• Mobile (Wireless) Voice and Data Services including support for GSM, GPRS, 2G, 3G, 4G, LTE, WiFi, Satellite (Voice and Data).
• Dial-up and Broadband Internet services supporting requirements for time based, usage based, regional charging and other variants.
• Voice over IP (VoIP) based services, Video conferencing and Content Services.

In addition, Selcomm caters for carriage from all leading networks, wholesale providers and switches.  As a result, services can have many, many permutations, with each service having its own attributes, lifecycle events and each third party system having its own unique interface to cater for service configuration at the network level. Traditionally Service Providers have suffered greatly from the complexity of multiple systems. With Selcomm CRM, new Call Centre Agents can be employed with little training when (for example) you require temporary staff to manage peak activities arising from marketing campaigns or unforeseen events.

Selcomm is arguably the most feature-rich product on the market.  It simplifies the vast range of complex service management activities by adopting a common management process across all the services supported.  Selcomm guides the operator through the processes with a consistent look and feel.  Business rules are encapsulated in the application, minimising any potential operator errors.  Selcomm increases Customer Satisfaction, reduces cost and improves your bottom line – quickly and easily.

Workflow Management

Selcomm – Intelligent Event Management and Workflow automation

At the heart of Selcomm is an Event Management Engine that defines and drives the business processes flowing through it.  When defining a specific business process (e.g. the activation of a service) the process is defined as a specific lifecycle that is, in turn, defined as a series of events.  In this example, the service must be allocated to an account; it must have a package associated with it for the purpose of billing; it must be registered on the carrier network; and a confirmation is required for the user activating the event.

As most services differ in their defined business processes, so too do they differ from carrier to carrier in how they are managed.  Selcomm allows these varying business processes to be defined to free the end-user from the need to understand how to manage them.  Further, because Selcomm manages not only service processes, but also any process within the system, there is a significant reduction in human error, and a significant reduction in the time (and therefore the costs) to perform the work.

Event Management Engine features include:

The Selcomm Ticketing interface is a web Portal used by Customers for self-service and maintenance, and by Users to respond to these requests and has the following key features:-

Custom Fields – customise data collected from users’ tickets to help get straight to the issue.

Create custom lists of data to add to each ticket or specific help topics for Customers to choose when creating a ticket – Custom Fields can be added to each ticket created or show up only when a specific help topic is chosen. Configured them to suit your needs.

Ticket Rules – define rules to route incoming tickets to the right people.

Use the rule system to automate the creation and routing of tickets – Set actions such as ticket rejection, automatic assignment or sending a canned response.

Help Topics – configure help topics for tickets.

Route enquiries to these topics so staff don’t need to be involved when the topic information is sufficient to address the – problem.  Design forms for specific help topics and to gather additional information for requests.

Double Handling Avoidance – lock tickets during response actions.

Lock tickets during responses to avoid conflicting or multiple responses –  Set the time or any other trigger for the lock to remain in place.

Assign and Transfer – transfer – tickets to other people to make sure the correct person is handling them.

Assign tickets to individuals or a team.  Tickets can be auto-assigned by help topics or content when they arrive, and they can be reassigned at any time -transfers and assignment notes are logged as internal notes to keep track of where the ticket has been routed for processing.

Auto-Responder – configurable automatic replies.

Send out automatic replies when a ticket is opened or a message is received -format these to pull information from the ticket and from the database to personalise the email using placeholder fields -edit and customise auto-responses for each department and associated help topic.

Internal Notes – add internal notes to tickets for staff.

See events or actions in the Activity Logs, when they happened, and who did what.

Service Level Agreements – SLA Plans

Track tickets and due dates easily -configure alerts and notices on dates and times that threaten the SLA, and arrange priority escalation automatically.

Customer Portal – for all support requests and responses.

All requests and responses are archived online – users can log in using their email and ticket ID – no user account or registration is required to submit a ticket.

Selcomm offers an extensive suite of reports for Managers and Customers.  The reports fall into four major categories.

• Bill Run Reports
• Daily Management Reports
• Customer Reports
• Analytic Reports

Bill Run Reports

Selcomm provides a number of standard reports as part of the Bill Run process with information to assist in managing the business.  The reports cover a wide variety of topics, the most important being revenue analysis, debt management and cost reconciliation.

Revenue analysis reports provide a variety of views of revenue.  For example, revenue is analysed by Customer, service type, carrier, promotion, rate card, call type or Customer industry segment.

Debt management reports provide information to assist in managing debts owed to the Service Provider.  Typical reports include aged debtor listing, average overdue, and payment collection by payment method.

Cost reconciliation reports reconcile the costs of products purchased from suppliers on both aggregated and individual call bases.  This allows Resellers to analyse costs from Carriers, and Carriers to analyse third party products.

Daily Management Reports

Selcomm provides a large number of daily management reports in areas such as payment collection, debt control, sales management and employee resourcing.

A report scheduling functionality allows users to receive reports automatically on a requested schedule without having to request reports continually.

Customer reports

Customer reports are accessible via the Cloud and can be scheduled for regular delivery.  Customer reports include Financial level reporting, Account level reporting, Service Level reporting, Spend analysis, Inbound reporting and analysis, Cost Centre Reporting and more.  Customer segments (e.g. Corporate, Retail, etc) can have different reports tailored to their specific needs.  This allows the same portal to deliver a Customer-oriented view to multiple segments with ease.

Analytic Reports

Selcomm provides an analytics tool that facilitates creating end-user reports and multi-dimensional analysis.  Data for the tool is delivered via the same mechanism as the standard reports.  This tool can also be used by a number of end-users with detailed reporting requirements such as call centre managers.

The analytics run independently of the Service Provider’s enterprise analytics tools, and can extract data from the enterprise system, and deliver data and data extracts to the enterprise system.

The Selcomm SelfCare Module is a web Portal for use by Customers for self-service and maintenance.  It allows Customers to log into the system using their account number and password so they can manage their own services.  Management tasks include enquiries into current and past bills, processing of payments online, changing of packages and production of detailed reports in both PDF and MS Excel formats.

SelfCare delivers the functions to meet Service Provider needs with minimal configuration.  Style sheets are available to change overall formats such as logos, colour, font definitions, etc.  Almost any Selcomm function can be made available through this Portal to deliver an extremely flexible and powerful capability.

Functions that are available from Selcomm SelfCare system include:

Selcomm Converged Billing Overview

Telecommunications Rating, Tariffing and Billing – Selcomm provides a complete solution.

A fast, reliable rating and tariffing system is critical to accurate and timely billing, arguably one of the most important functions of your business for revenue, cash flow, and Customer Satisfaction.

Stay ahead of the competition by introducing and managing new packages quickly and easily with Selcomm Advanced Usage Processing and Invoicing modules, and accommodate all your billing requirements automatically. Marketing need no longer wait for IT and Bill Production to implement their new requirements.  Faster implementation means better market response, and better profit.

Highly Configurable

Selcomm Converged Billing is built around a flexible offering that combines usage tariffs, charges such as line rental, and multiple discounts into a single package for ease of use.

It processes usage feeds from all switches and wholesale providers of any service, including Fixed Line, Wireless and Data.

Selcomm’s Discounting Module allows quick and easy configuration of new discounts.  You can combine eligibilities such as service usage type, duration, time of day, and number or area called, to offer limited or unlimited discounted usage.

Bill Printing lets you target your Customers with tailored formats, messages and inserts sent by paper or electronic media.

Selcomm’s standard reports let you monitor ARPU by package and product, reconcile call processing with carriers or other services with suppliers, and understand exceptions.

Selcomm’s open architecture allows easily customised reporting.

Selcomm’s power, scalability and fault tolerance stem from the use of advanced database technologies and modular design.

Selcomm Converged Billing – Key Features

• Wide range of tariffs and discount types supported with rapid, table driven configuration
• Multiple invoice “brands” within one system
• Automated processing means usage records are loaded and tariffed in near-real-time
• Customised Bill Printing with targeted messages, formats and media
• Scalable, high-performance parallel architecture grows to meet the needs of your business
• Multiple feeds supported
• Fully-functional Accounts Receivable system incorporated
• Fully configurable and scalable – suitable for start-up companies through to carriers processing the largest volumes
• Fully integrated across the Selcomm Suite.

Selcomm provides a sophisticated rating engine for the construction and mapping of service detail records into a common usage format for subsequent processing. Further, with its high-speed processing engine, multiple program threads take advantage of multiple server processors to cater for massive volumes of data that can be generated by the network.

Based on the source mediation layer of the service, the integrity of service usage detail records can vary significantly. However, the demands for billing, end-user informational flow, and validation, these detail records often require enhancement for industry and legal requirements. Selcomm carries out all these important functions.

Selcom maintains the raw source data received by the Rating Module for audit and subsequent reporting activities. Once rated, the detail records are flagged for subsequent Tariff, Discount, Billing and Report processing.

The Selcomm Rating Process includes:

• Allocation of service transaction detail record type as distributed from the source (Carrier, IN Service, etc.) by; record attribute, A-party/B-party, band/location table, content criteria
• Cost and/or price allocation via record attribute, time base, usage, counter base, etc
• Business rule definition to pass through, ignore or highlight as an event, detail records by category, e.g. Service & Equipment charges by CSP and/or third-party supplier
• Event maintenance of unallocated detail records
• Automated reprocessing of unallocated detail records
• Maintenance of the integrity of all received detail record attributes within the database
• Fully-functional Accounts Receivable system incorporated
• Production of rated records for Wholesale Access Model provisioning purposes
Maintenance of at least three levels of transaction pricing to include:

– CSP Cost

– CSP Charge

– Recommended Retailing Charge

Selcomm views Tariffs as the application of charges to the transaction details for which Service Providers charge their Customers.  Tariffs, within themselves, can consist of a complex variety of charging at the retail level from the categorisation of the transaction through to the addition of fixed and periodic charges.

Packages can exist within a hierarchy, which in turn can have business rules set to ensure that package changes are bound by the terms of the Customer contract.  For example, the subscriber may sign on to a contract period and rate plan that inherently includes the leasing of a hardware item, the service provider may allow that subscriber to change to a higher value package or down according to changes within the Customer’s needs.  However, Selcomm will ensure that package changes will not drop below the value of the original package for the term of the contract.  This type of requirement is highly applicable to the mobile sector sector for example.

Selcomm Tariff Process functionality includes:

• Sophisticated plan definition from automated mark-up, to reallocation of plans, through to bundling of packages
• Complex multi-attribute plan definition
• Maintaining plans for billing purposes that may be inactive from a marketing perspective
• Scheduling of plans for automated future activation
• Rule-based definition of tariff plans to validate change requests
• Full integration of plans available with the Selcomm™ Customer Care module
• Pro-rata processing of fixed tariff charges

As with Tariff packages, Discounting regimes can be extremely complex.  Discounts may be applied from the individual transaction through to the entire bill for the Customer.  Discounts may be volume based, categorised by service group, content based, threshold, or any combination of factors.

Selcomm supports the assignment of charges across multiple remittance types.  Typically used within loyalty programs, monies may be allocated or deferred for indirect use by the Service Provider – for example, a future reward for Customer usage based on accumulated spend or some other “reward” measure such as points.  These requirements can be applied for other programs like those of Trade Cards and Charities.

Selcomm Discount Processing functions include:

• Sophisticated discount definition by service, tariff plan, volume or Customer type
• Discount selection by date and time or other attribution within the detail record, e.g. destination
• Scheduling capability for future initiation and timeframe of discounts
• Support for loyalty, trade card and charity programs

Bill production supports a wide variety of Service Provider requirements. Selcomm adheres to proper accounting notation in regard to Billing.  The bill is a statement of accounting transactions including individual invoices, receipts, credit and debit adjustments, etc., for a given period of time, typically monthly.  The balance of the bill statement is the financial position of the Customer for which future receipts may be made to settle debt outstanding on the stated services rendered, or optionally, on selected services rendered should there be an existing dispute.

This level of sophistication provides the Service Provider with a greater degree of insight in maintaining its Customer relationships.

Selcomm Converged Billing Presentment features include:

• Fully customisable bill and statement formats including presentation and content
• Assign multiple bill/statement/report formats by Customer type or group
• Production in hardcopy, PDF or other electronic transaction format (eg-file for print house or in-house production)
• Delivery via multiple sources; traditional post, bulk email, web portal, on demand via CRM (email/fax)
• Flexible period definition of bill production runs
• Trial production runs to validate format changes
• Cyclical processing support
• Split billing by; loyalty schemes, trade card, and/or by Customer grouping
• Post-paid and pre-paid billing methods
• Roll-forward and zero balance period processing
• Presentation of service by cost centre within the Bill
• Audit reporting
• Tax compliance
• Graphical representation of spend comparison, loyalty information and more

Selcomm Converged Billing has a fully functional Accounts Receivable system that has been designed specifically for the management of Telecommunication services and Customers.  This reduces the effort otherwise required by the Service Provider to integrate information received from financial sources such as the billing and payment systems into external accounting and finance packages to manage accounts.  The Selcomm Financial Interface uses the principles of an open item accounting system and can be used to maintain financial transaction entries when manual adjustments need to be made.  When Selcomm is integrated with an external accounting package, entries are limited typically to end-of-month journals.

Selcomm Accounting and Finance features include:

• Open item accounts receivable system
• Aged Trial Balance and Current Account reporting
• Manual invoice generation
• Debtor reporting and online display of 30, 60 and 90 days outstanding (if required)
• Drillable presentation of invoices and payments
• Credit note/adjustment generation
• Debit note/adjustment generation
• Online accounts receivable display
• Hierarchical definition of multiple billing points within the one accounting entity
• Batch and online debit processing
• Online deposit instalment processing
• Auto-allocation of payments to invoices with manual override
• Event processing of payment history, e.g. processed payments, dishonoured payments
• General Ledger journal update interface
• Numerous reports to review profitability

Selcomm Payment Processing interfaces with a wide range of Merchant Payment Gateways to perform required payment functions.  Transactions can be posted in real time, on a periodic basis, or automatically based on the setting of certain thresholds.

There are many merchant service solutions available and they vary in both scope and price.  Selcomm allows you to choose any one that suits your needs.  Selcomm supports all major banks and most popular merchant service solutions, including post-paid solutions.

Selcomm Payment features include:

• Manual entry of cash, cheque or money-order
• Direct debit and authorisation acknowledgment through a banking interface
• Credit card and/or payment authority facility
• Automatic debit for prepaid contracts
• Part payment processing across multiple service types
• Payment allocation by service within the one account
• Online and batch payment gateway support
• Payment matching and reconciliation by bill statement
• Recording and tracking of batch/transaction id supplied by authority facility

Selcomm provides a number of standard reports as part of the Bill Run process. The reports provide information to assist in managing the businesses and cover a wide variety of topics, the most important being revenue analysis, debt management and cost reconciliation.

Revenue analysis reports provide a number of different views of revenue. For example, revenue is analysed by Customer, service type, carrier, promotion, rate card, call type or Customer industry segment.

Debt management reports provide information to assist in management of the debts owed to the CSP. Typical reports are; aged debtor listing, average overdue, and payment collection by payment method.

Cost reconciliation reports reconcile the wholesale cost of the telecommunications products purchased from carriers and other services purchased from other suppliers. Costs are reconciled on both an aggregated and an individual call basis.