Selcomm from Select Software Solutions is an Industry leading CRM, BSS, and Billing Solution for the Telecommunications industry.
Available either on a per module software licence basis, as a completely outsourced Cloud Service, or any integrated model that suits your business.
Find out More under Deployment Options in the Main Menu above.
Available either on a per module software licence basis, as a completely outsourced Cloud Service, or any integrated model that suits your business.
Find out More under Deployment Options in the Main Menu above.
Fully Integrated
Selcomm is designed to cater for all aspects of managing a Communication Service Provider’s business – Sales, Orders, Customer Care, Billing, Network Integration, Data Acquisition and Management, Provisioning, and Integration. All these modules are fully integrated, and support ALL leading communication services, including fixed line voice, wireless, mobile (GSM, 4G, 3G, LTE, Satellite), voice over IP (VoIP), data (dialup, DSL, broadband), video over IP, content and many more.
Interface Ready
With “Out-of-the-Box” interfaces, Selcomm supports an unlimited variety of billable transactions, along with a functionally rich set of features that allow you to manage the complete Communications Product lifecycle. We have 300 business partner systems integrated – including all leading wholesale providers, banks, and payment gateways. We also have thousands of Web Services allowing you to incorporate our rich functionality into your platforms.
Scalable & Flexible
It is a proven, robust, scalable and highly flexible solution that has for over two decades been powering organisations that have sophisticated and dynamic billing requirements with large volumes of transactions – Communications Service Providers of all sizes and stages of business make up most of our Customer base – Carriers, Wholesalers, Aggregators, MVNOs, MVNEs, ISPs, and so on. Whatever your needs for managing the full life-cycle of your Products, Services, and Customers – Selcomm delivers this – quickly and easily.
Selcomm’s Integrated Modules address the following key areas of functionality:
Billing
Services
Selcomm is the Industry’s leading and most functionally rich Billing Engine. It caters for Multiple Channels, Subscriptions, Complex Rating, Tariffing, Discounting, Bundles, Caps, Bill Presentment, Full Accounts Receivables and Costing, and Automated Payment processing – all with Unlimited Scalability. Configure new rate plans with ease through our Portals.
Customer
Self Service
Present Customer Information in a consistent manner. Provide Access to All Accounts, Services and Transaction details. Use our Self-Care portals to allow your Subscribers to perform their own Account Management, Ticket Lodgement, Bill History Reviews, Invoice Downloads, Usage Detail Views, as well as all other Product and Service Management.
Network and
Provisioning
Manage all your Network and Key Feeds – Configuration, Onboarding, Provisioning and Usage – regardless of source. Manage network or carrier data for each service: Mediation, VEE, Reconciliation and Reporting. Manage Service on-boarding with workflows (internal and external) to streamline processes. Use hundreds of third party platform integrations out-of-the-box.
Sales &
Orders
Manage multiple Sales Channels from multiple sources, including through our Dealer Management Portals and Retail Sales Portals. Use Configurable Rules to streamline and automate Order Workflows, with Credit Checking, Activations and Enhanced Customer Service. Provide innovative products with fast and easy configuration to stimulate new market opportunities.
Fully Integrated Modules, available as a complete solution or incorporated into your systems. In the cloud or on-premise.
Billing Engine
Billing Features
Converged Billing
Converged Billing Features
Accurate and timely billing is arguably one of the most important functions of your business for revenue, cash flow, and Customer Satisfaction. Selcomm Billing allows you to introduce and manage new packages quickly and easily. Faster implementation means better market response, and better profit.
Billing Features
Rating Features
Rating Features
Selcomm provides a sophisticated rating engine for the construction and mapping of service detail records into a common usage format for subsequent processing. Further, with its high-speed processing engine, multiple program threads take advantage of multiple server processors to cater for massive volumes of data that can be generated by the network.
Tariffing Features
Tariffing Features
Selcomm views Tariffs as the application of charges to the transaction details for which Service Providers charge their Customers. Tariffs, within themselves, can consist of a complex variety of charging at the retail level from the categorisation of the transaction through to the addition of fixed and periodic charges.
Discounting Features
Discounting Features
As with Tariff packages, Discounting regimes can be extremely complex. Discounts may be applied from the individual transaction through to the entire bill for the Customer. Discounts may be volume based, categorised by service group, content based, threshold, or any combination of factors.
Bill Production
Bill Production Features
Bill production supports many Service Provider needs:
Fully customisable Bill and Statement formats.
Hardcopy, PDF, File or other format.
Post, Bulk Email, Web Portal, on demand via CRM.
Service by Cost Centre in the Bill, Audit and Tax reporting.
Graphical Spend Comparison, Loyalty Status and more.
Accounts Receivable
Payment Processing
Payment Processing Features
Selcomm Payment Processing interfaces with a wide range of Merchant Gateways. Transactions can be posted in real time, on a periodic basis, or automatically based on configurable thresholds. Selcomm supports all major banks and popular merchant service solutions, including post-paid.
CRM Module
CRM Features
Customer Management
Customer Management Features
Customer Care is at the heart of a Service Provider’s business. Selcomm stands apart from the many general CRM products on the market, being designed, configured and customised specifically for a Service Provider’s business. It allows all account management and service requests to be tracked and resolved in a timely manner, which is critical to Customer Satisfaction and increased Loyalty.
Account Management
Account Management Features
Selcomm CRM Account Management is Customer-centric and allows Call Centre staff to service Customer accounts as efficiently and effectively as possible. It centralises account management activities in one single view. With an easy-to-use interface, Customer Care Agents have access to current financial position, value of account, all account communication history and all associated account services.
Service Management
Service Management Features
Selcomm Customer Care and CRM provides complete Service Management for all service types with easy-to-use standardised methods incorporating activation, barring, unbarring, package/plan/tariff changes, contract management, disconnection requests and many other service lifecycle actions. Selcomm guides the operator with a consistent look and feel, and business rules minimise potential errors.
Workflow Management
Workflow Management Features
Selcomm’s core is an Event Management Engine that defines and drives the business processes flowing through it. Specific business processes (e.g. the activation of a service) are defined as a lifecycle, in turn defined as a series of events. For example, the service is allocated to an account; has a package associated with it for the purpose of billing; is registered on the carrier network; and requires a confirmation for the user activating the event.
Ticket Management
Ticket Management Features
The Selcomm Ticketing interface is a web Portal used by Customers for self-service and maintenance, and by Users to respond to these requests. It has the following key features: Custom Fields; Ticket Rules; Help Topics; Ticket Locks; Assignment and Transfer; Autoresponder; Internal Notes; SLAs; and a Customer Portal.
CRM Report Management
Report Management Features
Bill Run Reports – Revenue Analysis, Debt Management, Cost reconciliation.
Daily Management Reports – Payment Management, Debt Control, Sales Management.
Customer Reports – Financial, Account, Service, Spend, In-bound, etc.
Analytical Reports – A broad range of business areas are analysed.
Self-Service
Self-Service and Portals
Selcomm SelfCare is series of web Portals for use by Customers and other User groups for self-service and maintenance. It allows Customers to log into the system using their account number and password to manage their own accounts and services, including enquiries into current and past bills, processing of payments online, changing of packages and production of detailed reports in both PDF and MS Excel formats.
Network Integration
Device Management
Network Management
Network Management Features
Increased competition and innovative communication service types are forcing networks into shorter product release cycles. Increased product offerings cause increased administrative complexity. To succeed, Communication Providers need respond to these demands rapidly. Selcomm Network Module streamlines Network Management.
Network Module
Network Module Key Features
All network related commands remain consistent within Selcomm’s applications allowing it to meet business specifications demanded by Carriers, Networks, Wholesalers or Switches. All lifecycle service requests on the network are underpinned by the Selcomm event management system. Any event can be submitted for immediate action or scheduled for future processing.
Data Acquisition
Data Acquisition Key Features
Selcomm Network Module provides a fully integrated module for Carriers, MNVOs or any Communications Service Provider having to collect usage transactions from a third party system, or a device such as a switch. Selcomm acquires data from over 300 third party systems out of the box, with an underlying architecture that allows new feeds to be adapted with ease.
Provisioning
Provisioning Key Features
Selcomm’s Provisioning is fully integrated with Sales and Order Processing and Customer Care, deploying and tracking services and equipment. Progress of each order and provisioning task is visible to Customer Care Agents and made available on Self-Care Portals as well, enabling full control of the provisioning process and easy correction of any issue that develops.
Sales & Orders
Order Processing
Order Processing Features
Selcomm Order Processing has the rich functionality you would expect – including: Processing Orders from multiple channels at a single desk; Supporting Multiple Business Units with a flexible rules engine; Controlling Advertising Cost with the Marketing and Promotions Module; Integrated Dispatch Control; On-Line Credit Approval; and Real-time Stock and Financial Control.
Sales Processing
Sales Processing features
As sales volumes grow, Selcomm reduces the cost of operation by automating and streamlining administration and workflow. Through the Customer Care Interface, sales processing events are defined in the service life cycle, allowing easy growth to address new mixes of services and new Service Provider requirements.
