Inside our Telecommunications Platform Engine

Selcomm from Select Software Solutions is an Industry leading CRM, BSS, and Billing Solution for the Telecommunications industry.
Available either on a per module software licence basis, as a completely outsourced Cloud Service, or any integrated model that suits your business.
Find out More under Deployment Options in the Main Menu above.

Fully Integrated

Selcomm is designed to cater for all aspects of managing a Communication Service Provider’s business – Sales, Orders, Customer Care, Billing, Network Integration, Data Acquisition and Management, Provisioning, and Integration. All these modules are fully integrated, and support ALL leading communication services, including fixed line voice, wireless, mobile (GSM, 4G, 3G, LTE, Satellite), voice over IP (VoIP), data (dialup, DSL, broadband), video over IP, content and many more.

Interface Ready

With “Out-of-the-Box” interfaces, Selcomm supports an unlimited variety of billable transactions, along with a functionally rich set of features that allow you to manage the complete Communications Product lifecycle. We have 300 business partner systems integrated – including all leading wholesale providers, banks, and payment gateways.  We also have thousands of Web Services allowing you to incorporate our rich functionality into your platforms.

Scalable & Flexible

It is a proven, robust, scalable and highly flexible solution that has for over two decades been powering organisations that have sophisticated and dynamic billing requirements with large volumes of transactions – Communications Service Providers of all sizes and stages of business make up most of our Customer base – Carriers, Wholesalers, Aggregators, MVNOs, MVNEs, ISPs, and so on.  Whatever your needs for managing the full life-cycle of your Products, Services, and Customers – Selcomm delivers this – quickly and easily.

Selcomm’s Integrated Modules address the following key areas of functionality:

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yellow-cogBilling Engine

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Billing Features

Converged Billing

Converged Billing Features

Accurate and timely billing is arguably one of the most important functions of your business for revenue, cash flow, and Customer Satisfaction. Selcomm Billing allows you to introduce and manage new packages quickly and easily. Faster implementation means better market response, and better profit.

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Billing Features

Billing Features

Wide range of tariffs and discount types supported with rapid configuration.
Multiple invoice “brands” within one system.
Customised Bill Printing with targeted messages, formats and media.
Multiple feeds from multiple source systems.
Fully configurable and scalable.

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Rating Features

Rating Features

Selcomm provides a sophisticated rating engine for the construction and mapping of service detail records into a common usage format for subsequent processing. Further, with its high-speed processing engine, multiple program threads take advantage of multiple server processors to cater for massive volumes of data that can be generated by the network.

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Tariffing Features

Tariffing Features

Selcomm views Tariffs as the application of charges to the transaction details for which Service Providers charge their Customers. Tariffs, within themselves, can consist of a complex variety of charging at the retail level from the categorisation of the transaction through to the addition of fixed and periodic charges.

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Discounting Features

Discounting Features

As with Tariff packages, Discounting regimes can be extremely complex. Discounts may be applied from the individual transaction through to the entire bill for the Customer. Discounts may be volume based, categorised by service group, content based, threshold, or any combination of factors.

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Bill Production

Bill Production Features

Bill production supports many Service Provider needs:
Fully customisable Bill and Statement formats.
Hardcopy, PDF, File or other format.
Post, Bulk Email, Web Portal, on demand via CRM.
Service by Cost Centre in the Bill, Audit and Tax reporting.
Graphical Spend Comparison, Loyalty Status and more.

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Accounts Receivable

Accounts Receivable Features

Selcomm has a fully functional Accounts Receivable system for the management of Comms Services and Customers, reducing effort required to integrate data from financial sources such as Billing and Payment systems into external accounting and finance packages.

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Payment Processing

Payment Processing Features

Selcomm Payment Processing interfaces with a wide range of Merchant Gateways. Transactions can be posted in real time, on a periodic basis, or automatically based on configurable thresholds. Selcomm supports all major banks and popular merchant service solutions, including post-paid.

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Bill Report Management

Report Management Features

Bill Run – Revenue Analysis, Debt Mgt, Cost reconciliation, etc.
Daily Mgt – Payment Mgt, Debt Control, Sales Mgt, etc.
Customer – Financial, Account, Service, Spend, In-bound, etc.
Analytical – A broad range of business areas are analysed.

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grey-cogCRM Module

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CRM Features

Customer Management

Customer Management Features

Customer Care is at the heart of a Service Provider’s business. Selcomm stands apart from the many general CRM products on the market, being designed, configured and customised specifically for a Service Provider’s business. It allows all account management and service requests to be tracked and resolved in a timely manner, which is critical to Customer Satisfaction and increased Loyalty.

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Account Management

Account Management Features

Selcomm CRM Account Management is Customer-centric and allows Call Centre staff to service Customer accounts as efficiently and effectively as possible. It centralises account management activities in one single view. With an easy-to-use interface, Customer Care Agents have access to current financial position, value of account, all account communication history and all associated account services.

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Service Management

Service Management Features

Selcomm Customer Care and CRM provides complete Service Management for all service types with easy-to-use standardised methods incorporating activation, barring, unbarring, package/plan/tariff changes, contract management, disconnection requests and many other service lifecycle actions. Selcomm guides the operator with a consistent look and feel, and business rules minimise potential errors.

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Workflow Management

Workflow Management Features

Selcomm’s core is an Event Management Engine that defines and drives the business processes flowing through it. Specific business processes (e.g. the activation of a service) are defined as a lifecycle, in turn defined as a series of events. For example, the service is allocated to an account; has a package associated with it for the purpose of billing; is registered on the carrier network; and requires a confirmation for the user activating the event.

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Ticket Management

Ticket Management Features

The Selcomm Ticketing interface is a web Portal used by Customers for self-service and maintenance, and by Users to respond to these requests. It has the following key features: Custom Fields; Ticket Rules; Help Topics; Ticket Locks; Assignment and Transfer; Autoresponder; Internal Notes; SLAs; and a Customer Portal.

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CRM Report Management

Report Management Features

Bill Run Reports – Revenue Analysis, Debt Management, Cost reconciliation.
Daily Management Reports – Payment Management, Debt Control, Sales Management.
Customer Reports – Financial, Account, Service, Spend, In-bound, etc.
Analytical Reports – A broad range of business areas are analysed.

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Self-Service

Self-Service and Portals

Selcomm SelfCare is series of web Portals for use by Customers and other User groups for self-service and maintenance. It allows Customers to log into the system using their account number and password to manage their own accounts and services, including enquiries into current and past bills, processing of payments online, changing of packages and production of detailed reports in both PDF and MS Excel formats.

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blue-cogNetwork Integration

Device Management

Device Management Features

Selcomm provides complete Management for a very broad range of service types with an easy-to-use standardised methods. Key Functions include: Service Configuration (barring, unbarring), On-Boarding (activation), Profile Configuration (Service Attributes) and more

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Network Management

Network Management Features

Increased competition and innovative communication service types are forcing networks into shorter product release cycles. Increased product offerings cause increased administrative complexity. To succeed, Communication Providers need respond to these demands rapidly. Selcomm Network Module streamlines Network Management.

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Network Module

Network Module Key Features

All network related commands remain consistent within Selcomm’s applications allowing it to meet business specifications demanded by Carriers, Networks, Wholesalers or Switches. All lifecycle service requests on the network are underpinned by the Selcomm event management system. Any event can be submitted for immediate action or scheduled for future processing.

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Data Acquisition

Data Acquisition Key Features

Selcomm Network Module provides a fully integrated module for Carriers, MNVOs or any Communications Service Provider having to collect usage transactions from a third party system, or a device such as a switch. Selcomm acquires data from over 300 third party systems out of the box, with an underlying architecture that allows new feeds to be adapted with ease.

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Provisioning

Provisioning Key Features

Selcomm’s Provisioning is fully integrated with Sales and Order Processing and Customer Care, deploying and tracking services and equipment. Progress of each order and provisioning task is visible to Customer Care Agents and made available on Self-Care Portals as well, enabling full control of the provisioning process and easy correction of any issue that develops.

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green-cogSales & Orders

Order Processing

Order Processing Features

Selcomm Order Processing has the rich functionality you would expect – including: Processing Orders from multiple channels at a single desk; Supporting Multiple Business Units with a flexible rules engine; Controlling Advertising Cost with the Marketing and Promotions Module; Integrated Dispatch Control; On-Line Credit Approval; and Real-time Stock and Financial Control.

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Sales Processing

Sales Processing features

As sales volumes grow, Selcomm reduces the cost of operation by automating and streamlining administration and workflow. Through the Customer Care Interface, sales processing events are defined in the service life cycle, allowing easy growth to address new mixes of services and new Service Provider requirements.

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Dealer Management

Dealer Management Features

Selcomm Dealer Management addresses the resale of products distributed by the Service Provider through a network of Agents, which may be large. It manages Product ordering, credit and payment processing, despatch and billing with reports available to the Service Provider for commission processing, sales control, as well as segregation accounts receivable and general ledger information at a dealership level.

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Deployment Models

Selcomm is available either on a per module software licence basis, as a completely outsourced Cloud Service, or any Hybrid licensing model that suits your business.

Learn more about Deployment Options

Want to Download Our
Selcomm Product Brochure?

Click here

Want a Demonstration of
The Selcomm Enterprise Suite?

Click here